Customerservice EU

Ordering 12

• How can I order?
• When do I receive my order?
• How quickly do I receive an order?
• Did my order succeed as I did not receive a confirmation?
• Can I amend my order once it is placed?

View all 12

Delivery 16

• How is my order delivered?
• Can I pick up my order?
• Who delivers my order?
• What if my order does not fit through the letterbox?
• Can I choose a day I want my parcel delivered?

View all 16

Returns 7

• Can I return my items?
• How do I return my items?
• Can I have my return collected?
• What is the return address?
• Can I still cancel my return?

View all 7

Canceling 4

• When can I exchange my items?
• Can i cancel an order?
• How fast will I be refunded after cancellation?
• Why was my order canceled?

Payment 4

• How can I pay?
• Can I pay after receipt of the order?
• I paid the wrong amount. What can i do?
• PayPal shows another company name?

Invoice 3

• Where can I find my invoice?
• Can I amend the invoice?
• Where can I find the VAT invoice?

Damaged 2

• My article is damaged or broken
• Packaging is broken on receipt

Guarantee 3

• Do I have a warranty on my plants?
• What is the warranty certificate for my item?
• How long does the guarantee apply?

House plants 1

• How ...

Garden plants 1

• How ...

Seasons 5

• I have received my plants, but the ground is frozen?
• My plant does not look like the picture?
• My plant / roots are dry?
• My plant does not have leaves?
• What doe pot size, plug plants, bare roots mean?

Plant sizes 2

• How do plant sizes work?
• What is the size of my flower bulb?

Account 4

• How do I create an account?
• I forgot my password
• How do I change my data?
• Where can I find my invoice?

Privacy 5

• How do I delete my account?
• What does the GDPR / AVG Act mean for me?
• What information do you have from me?
• How can I view my data?
• Do you share my data with third parties?

Terms 1

• What are the general terms and conditions?

Contact 1

• Contact telephone

Offers & Promotions 2

• How to use a discount code?
• Conditions for competitions

Sustainability 1

• Sustainable future